Your access and use of Forur Health Care site and its services bind you to this Agreement. Forur Health Care may modify this Agreement at any time and any modifications made to this Agreement will be effective immediately upon posting on the site.

No Warranties

Information accessed through Forur Health Care website and other touch points is presented in summary form and is not exhaustive. Forur Health Care makes no warranties or representations as to its accuracy or completeness. This information is provided "as is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for particular purpose, or non-infringement.

The information accessible from Forur Health Care web site and other communication contains forward- looking statements that involve risks and uncertainties, including statements with respect to the potential benefits of a healthcare plan or medical procedure, and successful treatment of a medical condition of the patient. Actual results may differ materially from those indicated by such forward-looking statements.

• Application for the treatment / procedure :
  The patients' applications sent via our web site or requested by phone call are received by Forur Health Care Patient Information Center. Our advisors are trained to answer general questions about the procedures and terms of the service. If the patient has questions related to medical issues, the advisor will pass the questions on to the professional and the answers back to the patient.

• Quotations :
  The amount fixed by Forur Health Care on the first stage is an estimate. The decisive amount will be confirmed after the face to face consultation. It is important to insist that the original estimate may be slightly modified after the personal evaluation carried out by the professional, once the patient has arrived in India. All exchange with the Patient Information Center is free of charge and it does not represent any kind of agreement between Forur Health Care and the patient.

• Items included in the quotation :
  The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies and hospitalization. However, a customized medical trip may also include the fees for accommodations, assistance service and within city transportation. All the items will be presented in detail in the quotation sent to the patient.

• The quotation does not include :
  Airline Tickets.
  Inter-City Transportation.
  Accommodation for the person accompanying the patient.
  

• Reservations :
  Once the date for the trip and all the details concerning the medical services have been agreed upon, the patient will have to make a payment that will be 30% of the package's total cost. Once the reservation has been made, the patient will be referred to the Patient Care Center.

• Before the trip :
  The Patient Care advisors will be in charge of planning the medical trip. The advisors will ask the patient for his/her medical record and related information in order to evaluate whether the patient is fit for undergoing the treatment required.

• Preexisting diseases :
  Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.
  
  The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.

• Unforeseen complications :
  If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge :
  
  

  • The patient will be informed about his/her medical condition and about the possible consequences the procedure will have on his/her health,

  • The patient will have to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff,

  • The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.

• Forur Health Care will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.

• Confirmation of the dates :
  
  The Patient Care Center will confirm by e-mail the consultation and treatment dates. The patient will have to make the payment of the remaining 70% on arrival in India, before the procedure begins.

• Arrival in India :
  
  The patient will arrive at the designated Airport. A Companion will receive the patient and take him/her to the hotel/hospital where he/she will stay. The patient will be given a detailed documentation about the procedures that he/she will have to sign before the treatment.
  
  The assistants we provide are not exclusive, they are assigned according to availability, that is, one assistant may receive you at the airport whereas another will go with you to the medical consultation.
  
  It is possible for the patient to have an exclusive assistant, but this service has an additional cost.

• First consultation :
  
  After the first consultation with the physician, the date and time for the treatment will be confirmed. If on the first consultation the need for additional procedures arises, the Patient Care advisors will prepare a new quotation.

• Follow-up :
  
  After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.

• Departure :
  
  The patient will be taken to the airport by the Companion on the day of his/her departure.
  
  After the trip The Patient Care advisors will get in touch with the patient to check on his health and well-being.

• Cancellation policy :
  
  Cancellation of the trip before travelling :
  If for any reason the patient decides to cancel the trip after having paid the deposit or the total package's cost, Forur Health Care offers three alternatives :
  
  

  • The trip and services are cancelled and Forur Health Care reimburses the total package's cost after deducting the administrative cost.

  • The patient may use the amount paid as a credit. The credit will expire in six months and may be used to pay any service offered by Forur Health Care.

  • The patient may transfer the payment to another patient.

• Cancellation of the service once in India :
  
  If once in India the patient decides not to go ahead with the procedure hired, he will be reimbursed the amount corresponding to the procedure. If the professional advises the patient not to undergo the procedure due to medical reasons, all the expenses incurred until the moment the physician makes this decision will be charged, but the rest will be returned to the patient. The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.

• Rescheduling :
  
  If the patient must postpone the trip due to personal reasons after the deposit was made (30% of the package's total cost), he/she may ask for a reschedule. Forur Health Care will stick to the original price for 4 months after the date in which the trip was postponed, but once that period elapses, the package's price could be modified. The deposit will be held and considered as payment on account.
  
  The patient may ask for a rescheduling of the consultation dates only twice.

• Payment transfer to a third party :
  
  A patient who has cancelled the trip after having made the payment, may transfer the money to a third party. In order to do this, the patient must state the recipient's personal information and the treatments this person wishes to undergo. The new patient will be given a new quotation. The deposit made by the original patient will be deducted from the total cost.

• Forur Health Care ' responsibility :
  
  The medical team and its staff assume full responsibility. The patient will not hold Forur Health Care responsible. If complications arise that will require additional interventions or extended hospitalization, the cost will be established by Forur Health Care and paid by the patient. It is understood that, in plastic surgeries, there exists the possibility of discrepancies between the surgeon and the patient as regards the aesthetic results. It is understood that the physician will do his best to obtain the results that will best satisfy the patients expectations.
  
  You agree to indemnify, defend and hold harmless Forur Health Care and its affiliates and their respective officers, directors, employees, agents, licensors, suppliers and any third-party service providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any information you provide or from any violation of this Agreement by you.